FAQ

  1. What if I don’t have a bike?
    No problem at all! This is your year! You can choose to walk, run, or find some other creative physical activity that challenges you as you raise funds and awareness for the work of Wellspring.
  2. Is this a race?
    No. It is a recreational, non-competitive ride, walk or run.  The only features that might bring out your competitive streak are the great fundraising prizes we have in store!
  3. How can my family be involved?
    We’re so glad you want to participate as a family! Registration is free so you can sign up your family members individually, and then form a team of up to 6 members. Don’t let the individual fundraising goals intimidate you – just do what you can! And then have fun finding a hike to complete, mapping out a bike route in your neighbourhood, or starting a family training plan so that you can all run together!  
  4. Should I still fundraise if I’m not confident I can hit my fundraising goal?
    Of course! Don’t let the minimum fundraising goal keep you from signing up. And don’t worry if you don’t hit it – just do what you can. You’ll be surprised by the generosity of your family & friends when they hear about the great work you’re supporting. By fundraising, you are contributing to the quality education of over 195,000 children in Rwanda, as well as the development of their teachers, school leaders, and wider communities. Every dollar makes a difference!
  5. How do I set-up my Fundraising Page?
    Visit your Participant Centre. Click on the Personal Page tab at the top and begin editing your Personal Fundraising Page.
    Please note: after registering for the Lake2Lake you will have received a confirmation email with the subject, ‘You’re Registered for the Lake2Lake Ride, Walk or Run for Rwanda’. That email would have been sent to the email address you used to register for the Lake2Lake, and contains pertinent information for accessing your Participant Centre.
  6. What if I can’t participate both days?
    No worries! You can choose to complete your activity over the weekend, on one day, or even on a different day that works for you. You’ll have opportunities to connect with fellow Lake2Lakers over the course of the weekend, so whenever your activity takes place, you’ll still be able to join in on the fun and make a difference as you raise funds for Wellspring’s work.
  7. What if the weather isn’t agreeable?
    While we’d love to guarantee a sunny weekend for Lake2Lake, we recognize the weather can be unpredictable. If you’re able to brave the rain or wind, we hope you’ll still get out and go for it. However, if the weather is very disagreeable, we encourage you to get active and complete your activity commitment when you are able. Whatever the weather, we hope you’ll gather with us for the online events happening September 19th & 20th!
  8. What if I can’t complete the distance I committed to?
    That’s OK! We recognize that sometimes life surprises us with challenges, curveballs, and unexpected commitments. Lake2Lake is not a race, and the goal is to have fun while being active, as you raise funds and awareness for the work of Wellspring. We encourage you to do what you can on the weekend or, if you need to, complete the distance at another time. Let us know when you do, so we can celebrate with you!
  9. Are there any restrictions on fundraising rules or ideas?
    Currently we have no rules regarding fundraising; we only ask that you raise funds in a legal and ethical way. Once you register as an individual or team, you will receive a set of emails to help you set up your fundraising page and provide you with ideas and strategies for making your fundraising experience fun and successful. Many Canadian companies support charities through a range of corporate giving initiatives, which are often part of their commitment to being socially responsible organizations. If you work for a company that donates towards your fundraising goal, let us know. We can send you a Wellspring logo to forward on to the company to proudly display on its social media site(s) or website, showing its commitment to being supportive of socially responsible, sustainable initiatives like The Wellspring Foundation for Education.
  10. When will tax receipts be sent out for donations?
    For Canadian donors, tax receipts will be issued at the end of the calendar year by mail or email. A receipt may be specifically requested before then by emailing barb@thewellspringfoundation.org.
    For US donors, we encourage you to give through the USA specific giving page, where a tax receipt will be issued directly from NCF. 
  11. I’m not a road cyclist but I do ride an e-bike. Can I ride my e-bike for Lake2Lake?
    Absolutely! Lake2Lake is a ride, not a race. The goal is to raise funds for Wellspring while having a great time getting active. You are welcome to ride your e-bike.
  12. How do I purchase this year’s Lake2Lake Cycling Jersey?
    If you’d like to purchase your very own limited-edition Lake2Lake 2020 Cycling Jersey, head to the Lake2Lake Store for more information and to order.
  13. If I still have a question and can’t find it on the website, who should I contact?
    Please send any other questions to info@lake2lake.org and we’d be happy to connect with you!